Telehealth Patient Guide
  • Telehealth Patient Guide

In an effort to help prevent the spread of COVID-19, telehealth visits are now available for all medical, behavioral, and specialty care services.

Telehealth video or phone visits allow for patients to safely connect to our healthcare services from the comfort of their own home.

Individuals do not have to be established patients to utilize these services, and most all insurances are participating/covering this service. If you have a specific question about your insurance or co-pays related to telehealth, we ask that you reach out to your insurance carrier directly.

How does it work?

Telehealth is a secure and easy way to receive care from our healthcare team using a phone, smartphone (iPhone or Android), tablet or computer.

  • To request a Telehealth visit, contact your preferred Primary Health Network Health Center.

    Our Locations
  • A pre-visit registration will be sent to you directly via text message or email one day prior to your appointment. Please be sure to complete the patient pre-visit registration to ensure timely access to your telehealth appointment.
  • Depending on your provider's preference, you will need access to either a phone, smart phone or a computer. We have provided patient guides on using applications such as Zoom and Doximity below for your reference.
  • Doximity Patient Guide
  • Instructions for Installing Zoom on your mobile phone

Install Videos

Assessment and treatment of non-emergency conditions includes:


  • Upper respiratory or urinary tract infections
  • Management of chronic health conditions, such as: diabetes, heart disease, hypertension, etc...
  • Review and discuss diagnostic tests
  • Medication management

Behavioral Health

  • Psychiatric evaluations
  • Medication management
  • Mental health therapy

Specialty Care

  • Chiropractic
  • Podiatry
  • OB/GYN


Limited Teledentistry services are available for emergency diagnostic purposes during the COVID crisis. Emergencies would include screenings such as:

  • Tooth aches
  • Abscesses

Find a quiet place with minimal distractions and interruptions.

Make sure your phone or computer are fully charged and keep the charger nearby.

Make sure your internet connection is working properly and/or that you have good cell phone reception.

Let yourself be as open and honest as you normally would during an in-person appointment.

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