Primary Health Network Patient Portal

The Primary Health Network Patient Portal facilitates better communication with your physician by providing a secure, convenient way to manage your personal health care. This 100% FREE self-service health management tool can improve interactions with your doctor's office, document important health care information, and ultimately give you the ability to make more informed decisions about your health.
  • Pay Bills Online

  • Renew / Refill Prescriptions

  • Complete Paperwork! Save Time!

  • Request Lab Results

  • Secure Messaging to Doctors

  • Completely Free!

The Primary Health Network Patient Portal is for non-urgent issues only. If you are experiencing an urgent medical issue or need a same-day appointment, please call your clinic. If it is an emergency, dial 911.

Frequent Portal Questions

What services can I access via Patient Portal?

  • Ask A Question - Send request and messages to your provider
  • Complete Health Forms - Save time at the waiting room and complete forms ahead of time.
  • Access Personal Health Records - Get a snapshot view of your health.
  • Renew / Refill Prescriptions - Save yourself a trip to the doctors, send the message and then visit the Pharmacy.
  • Pay / Review Bills Online - Save a stamp, pay online for faster review and receipt of bills.

How do I register for the Patient Portal?

If you are interested in accessing The Primary Health Network Patient Portal there are two methods:

1. You can register online here, and Primary Health Network will send you an invitation to the Patient Portal
*specific service areas available
2. Notify the front office staff at your next appointment. If your physician is currently on the Portal you can register for your invitation there.

Can I ask an emergency related question via the Patient Portal?

No, the Patient Portal is intended for non-emergent healthcare issues only. Please contact your physician's office for questions that you would like answered within three business days.

If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.

How secure is my medical information?

Your personal health information is very secure. Information shown within the Patient Portal is merely a snapshot of your most recent medical records, not the actual medical record as a whole.

More questions?

We're sure you have more questions. That's why we have compiled a larger downloadable list. Click below to download.
  Primary Health Network Patient Portal FAQ.

How secure is my medical information?

Your personal information is extremely secure. The information on the Patient Portal is merely a snapshot of your medical record, not the actual record. Portal records are maintained on a secure server.

What are the password requirements?

Password should be (8) characters in length, and contain only numbers and/or letters. No special characters such as #@%$ should be used in your password.

What if I forget my password?

On the login screen, there is a "Forgot Your Password?" link that will ask you for some personal information. You will then be able to set a new password for the Patient Portal.

Why has my account been locked?

As a general security feature, the patient portal will lock-out any account that has had (3) failed login attempts. If your account has been locked, you must visit your physician's office in order to verify your identity in person. Please bring valid photo identification with you ( i.e. driver's license ). We apologize in advance for this inconvenience, but it is necessary for security purposes.

How can I prevent my account from being locked?

We recommend that you use the "Forgot Your Password?" link to reset your password before your account becomes locked. You can reset your password by providing answers to personal questions. You are able to reset your password at any time, with no assistance from Primary Health Network.

I am still having problems connecting with the Patient Portal. Now what?

While most of our patients have experience no difficulties, from time to time there are technical questions. Our clinical staff can provide only a very limited technical support. If our clinical staff cannot help you on the phone, they will report the problem and we will let you know when it is resolved.

When I check the portal inbox, there are messages from my provider, but I'm not getting any email communication telling me to check the portal. What's wrong?

It could be that your email address of file within the Patient Portal is not documented correctly. Please call your physician's office and verify the correct email address. Unfortunately, we have no way of knowing if the email reminders and updates from the Patient Portal are getting through to your email inbox.
Also, be sure to check your email accounts Spam folder. Some email clients use strict filters and communications from the Portal can be misinterpreted as spam and placed in this folder. If this is the case, denote this communication as "Not Spam".