COVID-19 Coronavirus Patient Guide
  • COVID-19 Patient Guide

A message to our patients about COVID-19 Coronavirus

By Primary Health Network staff
Published March 21, 2020 | Updated March 30, 2020

As the global community continues to tackle COVID-19 (coronavirus) and its far-reaching implications, we would like to reassure you, that we stand ready to continue to meet your healthcare needs and provide you with the quality care you deserve.

We understand that you may have a lot of concerns and questions about your health, and we are committed to keeping our patients, staff, and community safe by introducing new safeguards and procedures, as recommended by the Centers for Disease Control and Prevention (CDC), which will include:

  • If you have a fever, cough, or difficulty breathing, or are experiencing flu-like symptoms, we ask that you please call us prior to entering the health center for further assessment.
  • Primary Health Network's medical and behavioral health sites have remained open, fully staffed, and serving existing and new patients. However, due to recommendations from the CDC, we have limited the number of patients that are being seen face to face in our offices. Face to face visits will be determined based on patient need and symptomology.

    We understand our patients need us now more than ever, which is why we are proud to announce the addition of telemedicine, telepsychiatry and teletherapy services throughout our network. Please feel free to contact our sites directly and know that we are here to help. For more information or to view a list of our locations, please visit Our Locations Page.

  • For your safety and to minimize the potential of virus exposure, we will be rescheduling non-urgent outpatient visits. However, if deemed necessary for you to have a visit with your healthcare provider, an appointment will be accommodated.
  • Some of our site's service hours may vary. We ask that you please call your preferred Primary Health Network provider prior to entering the site.
  • All dental services will be suspended until further notice. If you are experiencing a dental issue, please call your preferred Primary Health Network Dental provider. PHN Dental Sites
  • It is especially important for those patients who may be at a higher risk of COVID-19-related complications, to stay in contact with their preferred Primary Health Network healthcare provider (e.g., elderly, those with underlying health conditions, and potentially other persons who are at higher risk for complications from respiratory diseases, such as pregnant women) to ensure adherence to current medications and therapeutic regimens, confirm they have sufficient medication refills, and to notify their provider by phone if they become ill.

As always, if you feel you are experiencing a medical or dental emergency, please call 911 or go to the nearest emergency room.

Below are frequently asked questions related to COVID-19 as it relates to our patients and community. The FAQs below are subject to change based on the receipt of more current information. The information on this page is subject to modification, pending guidance from the Centers for Disease Control and Prevention.


Can I bring children and family members/caregivers to my appointment(s)?

To protect our most vulnerable patients, we are limiting the amount of visitors to 1 per adult patient. For pediatric patients, we ask that parents and guardians bring ONLY the child seeking care to the office visit. Only 1 adult will be permitted to attend the visit with the child.

We are discontinuing all public use of our conference and community space, effective immediately, until future notice.

We understand that these restrictions may cause challenges for our patients and their families. Thank you for your patience and adherence to these policies as part of our continued efforts to keep our patients, visitors, and workforce protected and healthy during this time.

What should I do if I have cold or flu symptoms?

If you have a fever, cough, or difficulty breathing, or are experiencing flu-like symptoms, we ask that you please call us prior to entering the health center for further assessment.

Should I wear a mask in the health center?

You should wear a mask in the clinic if directed to do so by staff. If staff determine you have symptoms, they will give you a mask and tell you how to wear it properly. If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.

If my family members/caregivers and I do not have a fever or respiratory symptoms, should we wear a mask in public?

No, if you don't have symptoms, there is no need to wear a mask, according to the Centers for Disease Control and Prevention. Masks are intended to prevent patients who are showing symptoms from spreading disease to others.

Should I be worried about getting infected with COVID-19 at Primary Health Network?

Primary Health Network has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients and healthcare workers safe.

Have there been any COVID-19 exposures at Primary Health Network?


Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months worth of your prescription medications, if possible.
  • Stay informed - check the CDC site regularly for new updates.

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