COVID-19 Coronavirus Patient Guide
  • COVID-19 Patient Guide

Visitor Information

To protect our most vulnerable patients, we are limiting the amount of visitors to 1 per adult patient. For pediatric patients, we ask that parents and guardians bring ONLY the child seeking care to the office visit. Only 1 adult will be permitted to attend the visit with the child.

We are discontinuing all public use of our conference and community space, effective immediately, until future notice.

We understand that these restrictions may cause challenges for our patients and their families. Thank you for your patience and adherence to these policies as part of our continued efforts to keep our patients, visitors, and workforce protected and healthy during this time.

Primary Health Network's COVID-19 patient guide aims to bring transparency and information about the coronavirus, so our patients and community can feel empowered to make informed decisions.

As the global community continues to tackle COVID-19 (coronavirus) and its far-reaching implications, we would like to reassure you, that we stand ready to continue to meet your healthcare needs and provide you with the quality care you deserve.

Primary Health Network provides access to both the COVID-19 vaccines and testing.

For additional resources on the COVID-19 vaccine or to schedule your vaccine appointment, please visit our vaccine information page.


What you need to know about COVID-19:

How do I request a COVID test?

Primary Health Network is providing drive-up and on-site testing for those suspected of having COVID-19 at select locations throughout our Network. Patients are required to be evaluated by a PHN provider through a telehealth appointment to determine if testing is necessary. Patients who meet criteria for COVID-19 testing will be given an appointment and directed to a testing location.

For more information or to schedule an appointment, please call 724-699-9211, option 1.


What is the cost for a COVID-19 test?

COVID-19 tests are available at no cost nationwide. The only cost to the patient is for the initial evaluation. Being a Community Health Center, PHN accepts all patients regardless of insurance status or ability to pay. We participate in most managed care plans, process most insurances, and offer a Sliding Fee Scale to eligible patients for discounted services.


I tested positive for COVID-19. What do I do?

  • Stay Home
  • Answer the call
    • Tell people you have been around recently to get tested and stay home. You might save a life. Use this resource to determine whom to call.
    • If you see a number you don't recognize, it may be the health department. Talk honestly; your responses will be private.
    • Hang up if someone asks for your financial information or social security number.
  • Get connected
    • Download the COVID PA Alert app to help keep your friends and family safe
    • Call the United Way of Southwestern PA at 2-1-1 if you need help with non-medical needs.
    • Sign up for Allegheny Alerts at alleghenycounty.us/alerts to get the latest COVID news from the Health Department.

I have been around someone with COVID-19, and I might have it too. What do I do?

  • Stay Home
  • Answer the call
    • If you see a number you don't recognize, it may be the health department. Talk honestly; your responses will be private.
    • Hang up if someone asks for your financial information or social security number.
  • Get connected
    • Download the COVID PA Alert app to help keep your friends and family safe
    • Call the United Way of Southwestern PA at 2-1-1 if you need help with non-medical needs.
    • Sign up for Allegheny Alerts at alleghenycounty.us/alerts to get the latest COVID news from the Health Department.

What is COVID-19?

While there are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses, coronavirus disease 2019 refers to a new disease, caused by a novel (or new) coronavirus that had not previously been seen in humans. The term COVID-19 is an abbreviation, in which 'CO' stands for 'corona,' 'VI' for 'virus,' and 'D' for disease. COVID-19 is now recognized as a worldwide pandemic, which has had significant impact on the health and well-being of our communities.


What are the symptoms?

Symptoms may include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Should I be worried about getting infected with COVID-19 at Primary Health Network?

Primary Health Network has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients and healthcare workers safe.


Is there anything I can do to keep myself, my family and friends safe?

  • Get vaccinated against COVID-19.
  • Wear a face mask covering when you go out in public until you are fully vaccinated, and as indicated by the CDC (for example, in healthcare settings or when traveling).
  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick. The CDC recommends keeping a distance of at least 6 feet.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. However, disinfecting to reduce transmission of COVID-19 at home is likely not needed, unless someone in your home is sick or if someone who is positive for COVID-19 has been in your home within the last 24 hours.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months worth of your prescription medications, if possible.
  • Stay informed - check the CDC site regularly for new updates.

Stay well informed on all of the new/developing information related to COVID-19 through the Centers for Disease Control and Prevention (CDC):

We understand that you may have a lot of questions about your health, and we are committed to keeping our patients, staff, and community safe by introducing new safeguards and procedures, as recommended by the Centers for Disease Control and Prevention (CDC), which will include:

  1. If you have a fever, cough, or difficulty breathing, or are experiencing flu-like symptoms, we ask that you please call us prior to entering the health center for further assessment.

  2. All patients and visitors are required to wear a mask while visiting our health centers. Although masks are no longer required in many places for people fully vaccinated against COVID-19, the CDC and Pennsylvania Department of Health continue to require wearing of masks in healthcare settings, whether or not you are vaccinated.
  3. All Primary Health Network employees are wearing masks at all times. Additionally, all clinical employees are wearing eye protection, and if a patient is experiencing symptoms of COVID-19, clinical employees will also wear a gown and gloves.
  4. Only a certain number of patients are allowed in the waiting room at one time.
  5. Our sites continue to be cleaned throughout the day and every night using hospital-grade cleaning products.
  6. We have made necessary adjustments to our waiting areas to allow for proper social distancing.
 

If you want to take extra precautions after the appointment, there are a few additional steps you can take:

  • Wash your hands
  • Wipe down all surfaces you touched (car seat, seat belts, steering wheel, etc.) with a disinfectant wipe


 

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

If you are experiencing a psychiatric emergency, please call 911 or contact the National Suicide Prevention Lifeline 1-800-273-TALK


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