COVID-19 Coronavirus Patient Guide
  • COVID-19 Patient Guide

Visitor Information

To protect our most vulnerable patients, we are limiting the amount of visitors to 1 per adult patient. For pediatric patients, we ask that parents and guardians bring ONLY the child seeking care to the office visit. Only 1 adult will be permitted to attend the visit with the child.

We are discontinuing all public use of our conference and community space, effective immediately, until future notice.

We understand that these restrictions may cause challenges for our patients and their families. Thank you for your patience and adherence to these policies as part of our continued efforts to keep our patients, visitors, and workforce protected and healthy during this time.

Affected Services

Dental services will resume across the Network on Wednesday, July 29, 2020, with the exception of Warren Dental. Dental services at Primary Health Network remain available for emergency evaluations using teledentistry. Select in-office examinations and procedures are now reopening.
PHN Dental Sites

A message to our patients about COVID-19 Coronavirus

By Primary Health Network staff
Published March 21, 2020 | Updated July 29, 2020

As the global community continues to tackle COVID-19 (coronavirus) and its far-reaching implications, we would like to reassure you, that we stand ready to continue to meet your healthcare needs and provide you with the quality care you deserve.

We understand that you may have a lot of concerns and questions about your health, and we are committed to keeping our patients, staff, and community safe by introducing new safeguards and procedures, as recommended by the Centers for Disease Control and Prevention (CDC), which will include:

  1. Schedule a Telehealth Visit

    Throughout the public health emergency Primary Health Network's medical and behavioral health services have remained open, available and staffed to care for existing and new patients. In accordance with recommendations from public health officials, we may limit the number of patients that are seen face to face in our offices. We are proud to offer virtual visits using telemedicine, telepsychiatry and teletherapy, currently available throughout our Network, to assure access to the same high-quality care you've come to expect from Primary Health Network.

    Telehealth allows for our healthcare providers to evaluate, diagnose and care for patients remotely through various communication technologies. Assessment and treatment of non-emergency conditions would include:


    • Upper respiratory or urinary tract infections
    • Management of chronic health conditions, such as: diabetes, heart disease, hypertension, etc...
    • Review and discuss diagnostic tests
    • Medication management
    • Provide recommendations for additional follow-up

    Behavioral Health

    • Psychiatric evaluations
    • Medication management
    • Mental health therapy

    Specialty Care

    • Neurology
    • Chiropractic
    • Podiatry
    • OB/GYN


    Limited Teledentistry services are available for emergency diagnostic purposes during the COVID crisis. Emergencies would include screenings such as:

    • Tooth aches
    • Abscesses

    Individuals do not have to be established patients to utilize these services. Please feel free to contact our sites directly and know that we are here to help. Our Locations

  2. If you have a fever, cough, or difficulty breathing, or are experiencing flu-like symptoms, we ask that you please call us prior to entering the health center for further assessment.

  3. In an effort to help to prevent the spread of COVID-19 from infected asymptomatic sources, all patients and visitors will be issued a mask upon entry into our Health Centers.
  4. All Primary Health Network employees are wearing masks at all times. Additionally, all clinical employees are wearing eye protection, and if a patient is experiencing symptoms of COVID-19, clinical employees will also wear a gown and gloves.
  5. Only a certain number of patients are allowed in the waiting room at one time.
  6. Our sites continue to be cleaned throughout the day and every night using hospital-grade cleaning products.
  7. We have made necessary adjustments to our waiting areas to allow for proper social distancing.

If you want to take extra precautions after the appointment, there are a few additional steps you can take:

  • Wash your hands
  • Wipe down all surfaces you touched (car seat, seat belts, steering wheel, etc.) with a disinfectant wipe

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

If you are experiencing a psychiatric emergency, please call 911 or contact the National Suicide Prevention Lifeline 1-800-273-TALK

What is COVID-19?

While there are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses, coronavirus disease 2019 refers to a new disease, caused by a novel (or new) coronavirus that had not previously been seen in humans. The term COVID-19 is an abbreviation, in which 'CO' stands for 'corona,' 'VI' for 'virus,' and 'D' for disease. COVID-19 is now recognized as a worldwide pandemic, which has had significant impact on the health and well-being of our communities.

What are the symptoms?

Symptoms may include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Is there a vaccine or treatment for COVID-19?

There is currently no vaccine or specific treatments available to protect against COVID-19.

Should I be worried about getting infected with COVID-19 at Primary Health Network?

Primary Health Network has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients and healthcare workers safe.

Have there been any COVID-19 exposures at Primary Health Network?


Is there anything I can do to keep myself, my family and friends safe?

  • Wear a face mask covering when you go out in public.
  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick. The CDC recommends keeping a distance of at least 6 feet.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months worth of your prescription medications, if possible.
  • Stay informed - check the CDC site regularly for new updates.

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