COVID-19 Coronavirus Patient Guide
  • COVID-19 Patient Guide

Visitor Information

To protect our most vulnerable patients, we are limiting the amount of visitors to 1 per adult patient. For pediatric patients, we ask that parents and guardians bring ONLY the child seeking care to the office visit. Only 1 adult will be permitted to attend the visit with the child.

We are discontinuing all public use of our conference and community space, effective immediately, until future notice.

We understand that these restrictions may cause challenges for our patients and their families. Thank you for your patience and adherence to these policies as part of our continued efforts to keep our patients, visitors, and workforce protected and healthy during this time.

Affected Services

All dental services will be suspended until further notice. If you are experiencing a dental issue, please call your preferred Primary Health Network Dental provider.
PHN Dental Sites

A message to our patients about COVID-19 Coronavirus

By Primary Health Network staff
Published March 21, 2020 | Updated April 8, 2020

As the global community continues to tackle COVID-19 (coronavirus) and its far-reaching implications, we would like to reassure you, that we stand ready to continue to meet your healthcare needs and provide you with the quality care you deserve.

We understand that you may have a lot of concerns and questions about your health, and we are committed to keeping our patients, staff, and community safe by introducing new safeguards and procedures, as recommended by the Centers for Disease Control and Prevention (CDC), which will include:

  1. Schedule a Telehealth Visit

    Primary Health Network's medical and behavioral health sites have remained open, fully staffed, and serving existing and new patients. However, due to recommendations from the CDC, we have limited the number of patients that are being seen face to face in our offices, which is why we are proud to announce the addition of telemedicine, telepsychiatry and teletherapy services throughout our network.

    Telehealth allows for our healthcare providers to evaluate, diagnose and care for patients remotely through various communication technologies. Assessment and treatment of non-emergency conditions would include:


    • Upper respiratory or urinary tract infections
    • Management of chronic health conditions, such as: diabetes, heart disease, hypertension, etc...
    • Review and discuss diagnostic tests
    • Medication management
    • Provide recommendations for additional follow-up

    Behavioral Health

    • Psychiatric evaluations
    • Medication management
    • Mental health therapy

    Individuals do not have to be established patients to utilize these services. Please feel free to contact our sites directly and know that we are here to help. Our Locations

  2. If you have a fever, cough, or difficulty breathing, or are experiencing flu-like symptoms, we ask that you please call us prior to entering the health center for further assessment.

  3. In an effort to help to prevent the spread of COVID-19 from infected asymptomatic sources, all patients and visitors will be issued a mask upon entry into our Health Centers.
  4. All Primary Health Network employees are wearing masks at all times. Employees with direct patient interaction are also wearing a face shield, gown, and gloves.
  5. Only a certain number of patients are allowed in the waiting room at one time.
  6. Our sites continue to be cleaned throughout the day and every night using hospital-grade cleaning products.
  7. We have made necessary adjustments to our waiting areas to allow for proper social distancing.

If you want to take extra precautions after the appointment, there are a few additional steps you can take:

  • Wash your hands
  • Wipe down all surfaces you touched (car seat, seat belts, steering wheel, etc.) with a disinfectant wipe

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

If you are experiencing a psychiatric emergency, please call 911 or contact the National Suicide Prevention Lifeline 1-800-273-TALK

What is COVID-19?

According to the CDC, the Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

There is little known information about this new virus and it has the potential to cause severe illness and pneumonia in some people.

What are the symptoms?

Symptoms may include:

  • Fever
  • Cough
  • Shortness of breath

Is there a vaccine or treatment for COVID-19?

There is currently no vaccine or specific treatments available to protect against COVID-19.

Should I be worried about getting infected with COVID-19 at Primary Health Network?

Primary Health Network has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients and healthcare workers safe.

Have there been any COVID-19 exposures at Primary Health Network?


Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick. The CDC recommends keeping a distance of at least 6 feet.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months worth of your prescription medications, if possible.
  • Stay informed - check the CDC site regularly for new updates.

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